Privacy Policy

This website is operated for Climatec Solutions NQ, an air conditioning, refrigeration and electrical service business in Townsville, QLD.

The website collects enquiry information when a visitor submits the contact form or contacts the business directly.

The contact form may collect your name, suburb, email address, phone number, subject and message.

The form may also send the page URL, loaded time, technical submission data, a public form token and a hidden companyName field used to reduce spam.

If you call or email Climatec Solutions NQ directly, the business may receive the contact details and information you choose to provide.

Climatec Solutions NQ uses enquiry information to respond to contact requests, provide quotes, arrange service follow-up and administer customer enquiries.

Technical submission data may be used for spam prevention, form delivery, site operation and troubleshooting.

Enquiry information is not used for public proof claims on this website.

The contact form is configured in a send-only mode.

That means the form endpoint is used to deliver the enquiry to the business and is not intended to store the message after delivery.

Climatec Solutions NQ may keep business records from enquiries as needed for quoting, service administration and follow-up.

This website uses Google Analytics to understand visits, referral sources and which services attract enquiries. Analytics uses cookies and collects technical information such as browser and device details, pages visited, and interaction events.

We measure successful contact form submissions and clicks on phone and email links. We do not send your name, email address, phone number, suburb, subject or message to Google Analytics. Phone and email clicks do not confirm that a conversation occurred.

Advertising personalisation and Google signals are disabled. Analytics is not loaded when your browser sends a Do Not Track or Global Privacy Control signal. You can also manage cookies in your browser or use Google's Analytics opt-out browser add-on.

Website hosting, form handling and email delivery tools may process submitted information so the site and enquiry form can operate.

These providers are used for website operation, contact form delivery, spam prevention and communication with Climatec Solutions NQ.

Climatec Solutions NQ keeps enquiry and service records only as needed for customer contact, quoting, service administration, business records and legal or accounting needs.

Retention periods can vary depending on the type of enquiry, whether work is quoted or completed, and normal business administration requirements.

You can ask to access, correct or delete personal information held from a website enquiry.

For privacy requests, email admin@climatecsolutionsnq.com.au or contact Climatec Solutions NQ through the contact page.